Terms and Conditions

Returns

Change your mind? We are happy to take returns within 14 days, for a refund or exchange, if the items are unused and in their original condition. 

Please note: Postage charges not eligible for refund.

Return postage is payable by the customer. We advise that you use recorded delivery as we can not be held responsible for items lost in post.

Please note we can not provide a refund for goods that have been washed or used.

Our nappies are made to last. For this reason we offer a 12 month guarantee. This is however under normal use and under proper care. This does not cover nappies treated with harsh chemicals, bleaches and vinegar. Please also remember to keep nappies away from excess heat, reduce the spin on your wash cycle and use a liner when using nappy creams. The warranty does not cover leaking, as this can usually be resolved with simple steps. Feel free to contact us for advice and help with this. 

For more information on how to take care of cloth nappies, please refer to our How to Guide.